![]() Mobile apps Features Apps are compatible with mobile devices. Supported: Audio conferencing Audio conferencing credentials for all employees on system.VoIP system collaboration Features Team collaboration via cloud phone system Supported: Message alerts Receive SMS and email message notifications for voice and fax messages Aircall’s intuitive call center software also enables live note taking, tagging and detailed analytics features that help with follow up strategies and an agent’s after call work as well as defining broader business goals and finding areas where team training and optimization is needed.Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Supported: Call screening Ability to block numbers or send calls directly to voicemail Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations.'Almost 300 people responded and said that they were either more fatigued now than they've ever been, or constantly fatigued in their everyday work,' Elsesser says. Supported: Call recording Automatic recording of inbound and outbound calls In a recent LinkedIn poll, Bryan Elsesser, Aircall 's former Senior Director of Sales Development discovered that 71 of participants felt fatigued.Supported: Answering rules Ability to enter rules to route calls to main number or other extensions in case of absence.Supported: Directory of employee names Voice directory of all employees for self-service dialingĬall Management Features Customized phone system settings.Using a third party may allow you to use Aircall numbers for bulk messaging, and you can learn more about each. Supported: Call reports Historical call analysis and trending metrics Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall. While Aircall’s native text messaging is designed for one-to-one conversations, and thus unable to offer bulk messaging, we do offer third-party integrations with several providers including Heymarket, Sakari, Salesmsg, and Textline.Supported: Multi-level Interactive Voice Response (IVR) IVR is a phone menu allowing callers to interact with the system through voice and keypad.Integration Platform as a Service (iPaaS)Ĭloud PBX Features A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment.Unified Communications as a Service (UCaaS) Make and receive voice calls as customer tickets from your Richpanel dashboard. ![]()
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